Standard Return Policy & Christmas Return Policy

Standard Return Policy: U.S. Customers Only

Returns:
Please contact support to determine what return address you should ship your package back to.

*Main Returns Warehouse
Rev Commerce LLC
186 Log Canoe Circle
Stevensville, MD 21666

*You must contact suppport to receive an RMA# and instructions.
Failure to do so, can increase the time it takes to process your return and additional shipping charges may apply

Policy Highlights:

• 30 day no hassle returns on almost everything in our store*.
• No Restocking Fees - You will never be charged a handling or restocking fee.
• Customer is only responsible for return shipping costs and will receive a full product refund.
• For larger items, we can provide you a pre-paid shipping label to help save you money. The return shipping costs will be deducted from your total refund amount.
• Items must be returned in a new condition in the original packaging to qualify for a refund.
• If your order arrives damaged or with parts missing, please notify us within 4 days of receipt of your merchandise. We will send you replacement parts as soon as possible.
• Click damages for instructions on handling damaged items.

* We do not accept returns for custom built products, closeouts, overstock items, events and rush orders.

Policy Details:

We want you to love what you purchase. If you are not satisfied with your purchase, you can return or exchange any item with the exception of custom built products, closeouts, overstock items and rush orders within thirty (30) days of receipt as long as the product is returned in a new and unused condition inside its original packaging. Please contact our customer service department at 1-888-532-0232 to receive a return authorization, RMA, number.

• Please inspect your order upon arrival and document any damages with the shipping company. All damages must be reported within 4 days of receipt of the product.
• Click damages for instructions on handling damaged items.
• All items must be returned with their assigned return authorization (RMA) number. Items returned without an RMA number may delay credit. Please print your return authorization number email and place it in the box.
• All returns must be postmarked within 10 days of issuance.

CUSTOM ORDERS. Custom build orders are final sale and non-returnable once the item has moved into production. We will charge your credit card before the item is built. Order modifications may or may not be able to be accommodated once in production. Changes may incur a change fee from the manufacturer.

ALL EVENT ORDERS ARE FINAL. Items purchased for an event, including but not limited to trade shows, parties, promotions and photo shoots may not be returned once the event has started. Any damage claims or returns must be filed with us and/or postmarked for return before the event starts.

ALL INTERNATIONAL ORDERS ARE FINAL. If your international shipment arrives damaged, we will work with you to exchange or repair your item. We do not accept returns for international orders.

Christmas Return Policy: U.S. Customers Only

Policy Highlights:

• Christmas items include: Christmas trees, wreaths, poinsettias, garland, swag, decor, ornaments, lighted trees, lighted topiary, lights & accessories.
• You may return Christmas items within thirty (30) days of receipt, or before December 20th whichever comes first.*
• Items purchased before Christmas cannot be returned after Christmas. NO EXCEPTIONS.
• No Restocking Fees - You will never be charged a handling or restocking fee.
• Customer is only responsible for return shipping costs and will receive a full product refund.
• For larger items, we can provide you a pre-paid shipping label to help save you money. The return shipping costs will be deducted from your total refund amount.
• Items must be returned in a new condition in the original packaging to qualify for a refund.
• If your order arrives damaged or with parts missing, please notify us within 4 days of receipt of your merchandise. We will send you replacement parts as soon as possible.
• Click damages for instructions on handling damage claims.

* We do not accept returns for custom built products, closeouts, overstock items, events and rush orders.

Christmas Policy Details:

We want you to love what you purchase. If you are not satisfied with your purchase, you can return or exchange your Christmas item within thirty (30) days of receipt, or before December 20th which ever date comes first as long as the product is returned in new and unused-condition inside its original packaging.

• Please inspect your order upon arrival and document any noticeable damage with the shipping company. All damages must be reported within 4 days of receipt of your merchandise.
• Click damages for instructions on handling damaged items.
• All items must be returned with their assigned return authorization (RMA) number. Items returned without an RMA number may delay credit. Please print your return authorization number email and place it in the box.
• All returns must be postmarked within 10 days of issuance of the return authorization or before Dec 20th whichever comes first.
• Any Christmas item purchased on or after November 22nd and before December 20th cannot be returned after December 20th . The 30 day return policy does not apply to these purchases.

ORDER CANCELLATION. You may cancel an order that has not been shipped. A restocking fee may apply for custom made orders that are already in production. To cancel an order that has not yet shipped, please call our customer service department immediately. Once an item or an order has been shipped it cannot be canceled, and you will have to process a general return once you receive the item.

ALL EVENT ORDERS ARE FINAL. Items purchased for an event, including but not limited to trade shows, parties, promotions and photo shoots may not be returned once the event has started. Any damage claims or returns must be filed with us and/or postmarked for return before the event starts.

ALL INTERNATIONAL ORDERS ARE FINAL. If your international shipment arrives damaged, we will work with you to exchange or repair your item. We do not accept returns for international orders.

Refunds

All products with the exception of custom built products, closeouts, overstock items, events orders and rush orders properly returned under this policy are eligible for a refund or exchange. We will refund you the total purchase price of the product. We do not charge restocking fees, ever.

We will notify you via e-mail of your refund once we have received and processed the returned item. Please note: we will refund shipping costs only if the return is a result of our error.

We will do our best to process the return quickly. Please allow 7-10 business days for processing. Refunds will be credited to the original purchasing credit card account number only.

Damages

We require a picture to file a damage claim. Please take a picture of your damaged item and email it with your order number and preferred contact information to cs@artificialplantsandtrees.com.

Please inspect your order immediately upon arrival. Do not dispose of the box or any packaging materials until you have inspected your order and are satisfied it is complete.  If your item is damaged you must contact customer service within 4 days of receipt of your order to file a claim.  You must save all of the packaging materials that were used for the shipment.

For freight shipments, please inspect your item before the driver leaves. When you sign for delivery, even if the package appears only slightly damaged, please write "Package Damaged." If the package looks significantly damaged, you may refuse delivery. In this case, please notify us so that we can expect the return shipment. Once the package returns to us we will send you a new one right away.

If you have already accepted the package and notice concealed damage or missing parts in your shipment you must notify us within 4 days of receipt of your product. We will ship you replacement parts free of charge. If we cannot replace the parts, our carrier will pick up the original package and we will send you a full replacement.

If you decide you do not want parts or a replacement, you can return the item under our standard return policy.

If you received a damaged product or the wrong product and we cannot solve the issue with either a full replacement or replacement parts, we will pay to return the item and give you a full refund.

If your product has a manufacturer's defect, we can either replace the defective part, or, if necessary, the entire product.

Rush Orders

All rush orders are exempt from our standard return policy. We do not accept returns for RUSH orders.

Closeout and Overstock Items

All closeout items are exempt from our standard return policy. We do not accept returns for closeout and overstock items. Items will be clearly marked closeout or overstock on the website.